Case study

Sydney Water Emergency Response

Overview

The Project

When an emergency rising main failed at Newbridge Road, Chipping Norton, Sydney Water needed a contractor who could mobilise immediately and manage a critical environmental and operational risk around the clock. Smart Solutions Australia responded with 24/7 vacuum excavation, dewatering and bulk liquid transport, keeping the incident controlled while protecting the surrounding environment throughout.

The challenge

What the Project Required

A rising main failure created an immediate risk of uncontrolled stormwater and environmental impact, requiring continuous, high-volume vacuum excavation and liquid transport support across multiple days and nights without a gap in coverage.

Our approach

Coordinated Delivery

Our crews mobilised on an emergency basis and maintained a 24/7 operation across the incident, coordinating vacuum excavation, dewatering and bulk liquid transport to manage the volume of water involved while keeping the site safe throughout.

The solution

The Outcome

Over 6 days and nights, Smart Solutions Australia delivered 80 tanker loads of bulk liquid transport in support of the emergency response, helping bring the incident under control and protect the surrounding environment from further impact.

80 tanker loads delivered over 6 days and nights

24/7 emergency response maintained throughout

Zero safety incidents recorded

Critical Sydney Water infrastructure protected